Service terms
Who provides the services
Our software products and subscription services are provided by EPFMy DigitalX Services, a sole proprietorship registered in Malaysia under registration number 201703276454 (002693550-D), based in Cyberjaya. References to “we”, “us” and “our” mean EPFMy DigitalX Services. Contact us at hello@epf.my or +60 19-330 5580.
Which terms apply
These terms apply to products and subscriptions that expressly refer to them when you sign up or purchase. They do not by themselves offer a product for sale or create a subscription. Browsing epf.my is covered by our website terms. Separately agreed consulting engagements are outside these service terms unless their written agreement expressly adopts them.
Read these terms together with the additional terms for the product you choose and the plan details shown before purchase. The plan details specify the price, currency, billing interval, included features, usage limits and any trial. Product-specific terms take priority over these shared terms only for the product-specific subject they expressly address. Nothing in any of these documents removes rights that cannot lawfully be excluded.
Our customer privacy notice explains common billing and support information. The applicable product privacy notice explains product data processing. Privacy notices explain our practices; they are not blanket permission for unrelated uses of your data.
Products and availability
Products described as in development are not available to purchase or subscribe to. Planned features and release dates may change. Before a product opens for registration or payment, its page will identify the applicable terms and privacy notice and explain how and when access is provided.
No product-specific terms are published yet. Futoroku is currently in development. This section will link to the applicable documents when a product is released; another product's terms do not apply merely because it shares our billing provider.
Accounts and permitted use
Provide accurate account and billing information and keep your sign-in details secure. If you act for a business, you must have authority to accept the applicable agreement for it. Notify us if you suspect unauthorised access.
Use the service lawfully and within the limits of your plan. Do not interfere with its operation, bypass access controls, access another person's data without permission, or upload material you are not entitled to use. Product-specific conditions will explain any additional restrictions on integrations or automated access.
We retain our rights in the software and branding. While your account or subscription is valid, you may use the service for its intended purpose within your plan and these terms.
You retain your rights in the information you supply. We may handle it to provide and protect the service as described in the relevant privacy notice and any applicable data-processing agreement. These terms do not grant a general right to sell your content or use it to train AI models.
Prices, payments and renewal
The checkout will show the amount, currency, billing interval, applicable taxes and any additional charges before you authorise payment. Recurring subscriptions renew at the interval you select until cancelled. Any trial will state its duration, whether a payment method is required, and the charge and date that follow the trial before you enrol.
For products using Stripe, payments take place through Stripe-hosted Checkout and payment-method updates are handled through the Stripe-hosted customer billing portal. We remain your service provider and contact for subscription and refund questions. Authorisation for recurring charges is obtained during the purchase process; reading this page or updating a payment method alone does not create a new subscription.
We will explain the method and effective date of a price change before it applies to your renewal, so that you can cancel before being charged the changed price. A price change does not retrospectively change a billing period already paid for. Product-specific terms will state any additional notice period.
Cancelling a subscription
For subscriptions managed through Stripe, the product will provide access to the Stripe-hosted customer billing portal. You can cancel renewal there or contact hello@epf.my for assistance. Each product will explain how to access its cancellation route before purchase. For an emailed cancellation, a valid request received before renewal takes effect from the time we receive it. Include enough information to identify your subscription. We will confirm the cancellation and the date your paid access ends. If our processing delay causes a renewal charge after a valid request was received before renewal, we will refund that renewal charge. A delay in our confirmation does not change when we received your request.
Cancellation stops the next renewal. Paid access continues until the end of the billing period paid for before cancellation took effect. If a renewal charge is refunded because of our processing delay, access remains available until the end of that previously paid period. Cancelling a subscription does not itself close your account, delete your data or determine whether you qualify for a refund. The relevant privacy notice explains account closure and deletion.
Refunds and billing errors
Subscription payments are normally non-refundable, including for unused time after cancellation. Exceptions apply where a refund or other remedy is required by law, a billing error has occurred, or we fail to provide the service you paid for. Any additional product-specific refund entitlement will be stated before purchase. Cancelling renewal alone does not create a right to a prorated refund.
If we permanently discontinue a service during a period you have prepaid, we will refund the unused portion of that period. This does not limit any further remedy required by law. Approved refunds will normally be returned through the original payment method; processing time depends on the payment provider and your financial institution.
For a refund request or a suspected duplicate or incorrect charge, email hello@epf.my with your account email and invoice or payment reference. Do not send your full card number or security code. Nothing in our refund policy limits remedies required by applicable law.
Failed payments, suspension and service changes
If a payment fails, we may contact you to update your payment method. The product's published terms will explain any retry period, grace period and effect on access.
We may restrict access where reasonably necessary to address non-payment, unlawful use, a material breach or a security risk. Where practicable, we will explain the reason and provide an opportunity to resolve it. Urgent security or legal circumstances may require immediate action.
If we discontinue a paid service, we will notify affected customers and explain the effect on remaining access, unused prepaid fees and any available data export. Product-specific terms must state the applicable arrangements before sale. These terms do not promise uninterrupted availability or a service level unless one is expressly offered, and do not exclude statutory remedies.
Our responsibilities and your rights
We are responsible for supplying the service as agreed and meeting obligations that apply to us under law. You are responsible for using it lawfully and checking that its described features meet your needs. Any product-specific qualifications or limits must be stated clearly before purchase; they cannot override rights or liabilities that the law does not allow to be excluded.
These terms are governed by Malaysian law, subject to any mandatory consumer protections that apply to you. Please contact us first with a concern so we can try to resolve it. This does not prevent you from using an applicable regulator, tribunal or court.
Updates and contact
We will show the effective date of revised terms and give affected customers notice of material changes before they take effect, except where an urgent legal or security requirement requires earlier action. Where renewed agreement is needed, we will request it. Changes do not retrospectively remove rights already accrued.
For service, cancellation or billing questions, contact hello@epf.my or +60 19-330 5580.